Return policy

Changed your mind?

We are sure that you will be happy with your purchase, however if you change your mind then you can return unwanted items 45 days after purchase. Items must be unused and in original condition, with all packaging, tags and labels intact.

As we choose to keep our prices as low as possible with free postage, this means that we cannot offer free returns. If you are returning an item due to changing your mind, you can either arrange a return yourself and provide us with the relevant tracking details, or if you wish for us to arrange a collection for you, we can book this for you and a collection charge will be deducted from the refund. Collection charges start from £20.00
Once the goods arrive back in our warehouse, this will be checked over. Your refund will then be processed within 7 days of reaching our warehouse using the same method that you paid with.

Returning a faulty or damaged product?

On occasion, we do experience faults to our items either during transit or manufacturing flaws.
We please request that you inform us of this as soon as possible so we can help rectify the problem. We will likely ask you for either a photo or video of the problem so we can resolve this as quick as possible for you.
Our customer service team will assist you with resolving or collecting the item.
Once the goods arrive back in our warehouse, this will be checked over. Your refund will then be processed within 7 days of reaching our warehouse using the same method that you paid with.